Our Office

Patient Testimonial

 

Dear Dr. Coulter & Staff,

I can’t even begin to thank you all enough for all that you have done for me over the past few years. I have been terrified to visit the dentist, it has always prevented me from doing annual checkups. I am still working on “regular” checkups, but this is a slow process for me. A process that would not be possible without all of you.

From the first time I visited Coulter Family Dentistry, I was treated with respect and kindness. The level of empathy and compassion is extraordinary. I have spent most of my life working in a customer centric atmosphere and it is rare to have any one person be as considerate as you all have been, let alone to have an entire team dedicated to the needs of each customer. 

Since my anxiety with the dentist has been so great, I have used the IV sedation for any procedures that I needed done. This process works for me and I am thankful to have the ability to not remember the procedure. Recently, I was eating a piece of Werther's Caramel Chews when I heard the dreaded crunch sound. I stopped and removed the candy to find my crown now attached to the candy. As you can imagine, the next few minutes were filled with perspiration and panic. Somehow I managed to locate your number on my phone and called the office. I had to leave a message, you were out to lunch. However, within minutes of your lunch hour ending I received a call back from Liz. Her and Kelley worked with me to get me into the office and worked around my schedule to make it happen.

This would be the first time in years that I have had to witness and be alert for the procedure that would soon take place. My nerves were shot prior to my arrival, but Dr. Coulter and his new assistant took great care of me. As always, they made me feel comfortable and they were aware of my anxiety and allowed me time to catch up. My tooth was repaired and I was sent on my way, but for me this was a milestone. Despite the noise, the drill, the suction, the pulling, and the jargon, this visit was a success!

I will say it's not something I want to revisit any day soon, but it was an experience at a dentist office that I have never had before. An experience that restored my faith in dentistry! Overall, a great experience!

I want to say thank you to everyone that has worked with me and has understood my challenges. I always feel welcome, and I always feel like I am the only patient during my time there. I have, and I will continue to, recommend Coulter Family Dentistry! While I don't look forward to my next visit, I know that when I do have to visit it will be with people who care!